Delivery and Returns — Bovi-Bond Webshop
We ensure that your order is handled with the greatest care. On this page you will find all the information about the delivery and return of Bovi-Bond products that you can order through this website.
Don't see your question here, or do you have a specific question about your order? Please contact us at sales-benelux@kerckhaert.com.
Delivery
Orders placed through this webshop are delivered to all countries in the European Union.
Shipping costs
- Delivery to the Netherlands, Belgium, Luxembourg and Germany is free for orders from €400.00. For smaller orders, we charge €9.99 excl. VAT in shipping costs.
- For delivery to other EU countries: €16.99
Track & Trace
As soon as your order has been shipped, you will receive a confirmation email with Track & Trace details so you can follow your delivery.
Items in stock
If you order an item that is in stock before 2:00 PM (CET) on a business day (Mon–Fri), we ship it the same day. Orders placed after 2:00 PM, or over the weekend/on public holidays, are shipped the next business day. Standard delivery time is 1 to 5 business days, unless stated otherwise.
Items not in stock
If you order an item that is not in stock, we will inform you by email of the expected delivery time.
Payment
Your order is only final once payment has been received. We start the shipping process as soon as payment has been confirmed.
Regardless of the payment method, you will always receive an invoice once payment has been completed.
All prices on bovibond.com are exclusive of VAT. Depending on your delivery country, the applicable VAT rate of your country may be applied (in accordance with EU VAT rules for distance selling / One-Stop-Shop).
All payments are processed securely by Mollie Payments. Your payment details are not shared with Bovi-Bond, but are processed exclusively within Mollie's secure environment.
Right of withdrawal (returns)
As a consumer, you have the right to withdraw from your order, without giving any reason, within 14 days of receiving the product.
To exercise your right of withdrawal, inform us via an unambiguous statement (for example by email to sales-benelux@kerckhaert.com) before the withdrawal period expires.
In your message, please state at least: your name, address, order number and, in the case of a defect or damage, a clear description with photos.
The right of withdrawal and the consumer guarantee apply to consumers only, NOT to business buyers.
Conditions for returns
- The product must be unused and include all original labels/packaging.
- You are responsible for any reduction in value resulting from handling of the product beyond what is necessary to establish its nature, characteristics and functioning.
- Please return the product securely packaged. Bovi-Bond is not liable for damage during the return shipment resulting from insufficient packaging.
Return shipping costs
The direct costs of returning the product are at your own expense, unless the product arrived defective or damaged - in which case Bovi-Bond bears the costs.
Refund
After receiving your withdrawal, we will refund the full purchase amount (including any standard shipping costs of the original order) within 14 days, after we have received the product back or you have provided proof of the return shipment. The refund will be made using the same payment method you used for the order, unless otherwise agreed.
Statutory warranty
In addition to the right of withdrawal, as a consumer you are entitled to statutory conformity: products must meet what you may reasonably expect. If there is a defect, please contact us at sales-benelux@kerckhaert.com.
Transport damage
Did your item arrive damaged? Report this immediately upon receipt and send us the report within 24 hours of receipt - this helps us handle your case quickly and smoothly. Check the package upon delivery and, if possible, sign for it with a note to the carrier. Keep the original packaging and do not use the product until we have contacted you.
Within 24 hours of receipt, please send the following to orders@bovibond.com:
- photos of the outer and inner packaging
- photo of the waybill/consignment note
- photos of the product and the damage
- a description of the situation
This reporting period is a practical arrangement to help us handle your case quickly and does not affect your statutory rights.
Disputes and complaints (ODR)
Are you not satisfied with how your complaint was handled? As a consumer within the EU, you can also submit your dispute via the Online Dispute Resolution platform (ODR platform) of the European Commission. This platform can be found at https://ec.europa.eu/consumers/odr.